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Cancellation Fees

Please note our office hours are Monday – Friday from 9 am – 4 pm. Cancellations to your scheduled appointments need to be made during these hours. If you can’t get through on the phone, please leave a voice message or email us.

An email with the date/time of the appointment is sent to every client as confirmation. Every appointment is scheduled at a date/time chosen and agreed upon by the client. A friendly reminder is sent either via mobile text, phone call or email to every client at least 24 hours before the scheduled appointment.

If a cancellation or a re-scheduled appointment is made less than 48 hours to your scheduled appointment a cost of $55 inc. GST will be invoiced. This cost will help cover the loss of income that Cannon Pest Management has incurred. An invoice will be emailed with the cancellation/rescheduling fee. If a replacement appointment can be made within the scheduled appointment’s time frame with another client there will be no cancellation fee incurred.

If a cancellation or a re-scheduled appointment is made at the time of the scheduled appointment (once the pest technician/inspector has already arrived for the appointment) $110 inc. GST cancellation fee will be invoiced. This cost will help cover the loss of income that Cannon Pest Management has incurred. An invoice will be emailed with the cancellation/rescheduling fee.

Cannon Pest Management needs to be notified at least 48 hours before the scheduled appointment if the property is undergoing any building renovations, high pressure cleaning, window cleaning, house cleaning or carpet cleaning as this may prevent us from proceeding with the inspection/treatment. If Cannon Pest Management needs to cancel or re-schedule the appointment due to these circumstances a $110 inc. GST cancellation/ re-scheduling fee will apply. An invoice will be emailed with the cancellation/rescheduling fee.

A client won’t be allowed to cancel and expect not to be charged a cancellation fee if, for example, he or she cancels of inconvenience, difficulty, price or has forgotten the appointment unless at least 48 hours notice has been given.

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